Logistics – AI + RPA Automation for ISF-10 Customs Filing

Case Study

Logistics – AI + RPA Automation for ISF-10 Customs Filing

Overview

An international logistics company faced growing compliance risks and operational costs due to manual processing of ISF-10 customs forms for U.S.-bound shipments. With a 10% error rate and potential $5,000 fines per violation, manual inefficiencies endangered speed, accuracy, and compliance—putting timely delivery and cost efficiency at risk.

Challenge

The company needed to ensure accurate and timely filing of ISF-10 customs forms. Manual submissions led to a 10% error rate, risking $5,000 penalties for each late or incorrect form, thereby jeopardizing both compliance and operational costs.

Solution

NITCO deployed an AI-powered Microsoft Teams chatbot integrated with RPA to automate data collection and ISF-10 form completion. This solution minimized human errors, improved compliance, accelerated transaction times, and introduced a scalable digital workforce to manage customs submissions efficiently.

Benefits

  • 87% productivity boost
  • 85% employee satisfaction
  • 40% reduction in IT support volume
  • 68% lowered risk of $5,000 violation fines
USA

US Headquarters: 440 Cobia Dr., Suite 1701 Katy, Texas 77494
281-503-7002

India

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040-45437549

Gachibowli, Hyderabad, Telangana 500032, India

040-45437626

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