Case Study - Logistics – AI + RPA Automation for ISF-10 Customs Filing

Overview

An international logistics company faced mounting compliance risks and operational costs due to manual processing of ISF-10 customs forms for shipments to the U.S. With a 10% error rate and potential fines of $5,000 per violation, the stakes were high. The lack of automation jeopardized both speed and accuracy in regulatory submissions, putting timely delivery, cost efficiency, and legal compliance at serious risk.

Challenge

An international logistics company needed to ensure accurate and timely filing of ISF-10 customs forms for shipments to the U.S. Manual processing resulted in a 10% error rate, risking $5,000 fines per violation for late, incomplete, or inaccurate submissions, jeopardizing both cost and compliance.

Solution

We deployed an AI-powered Microsoft Teams interface chatbot integrated with RPA to automate data collection and ISF-10 form completion. The solution reduced human errors, improved compliance, and accelerated transaction time, all while delivering a scalable digital workforce to handle customs submissions efficiently.

Benefits

• 87% Productivity Boost
• 85% Employee Satisfaction
• 40% Reduce IT support volume
• 68% Lowered risk of $5,000 violation fines